All of our products are covered by our 12-MONTHS Warranty. Our 60-Days Warranty include free replacement or exchange for any defective parts and products.
LOVE IT OR RETURN IT GUARANTEE
If you're not completely satisfied with your purchase, we will offer a full refund or exchange on any products within 60-days of delivery.
1. Accepted Return
(1)Return accepted if item is defective, damaged upon received or missing items, wrong items or incorrect & non-compatible packages sent, learn more at rule3, rule4.
(2)Return accepted for unsatisfactory, unopened & unused Items within 60 days of your receiving, but it must comply with the rule5, rule6.
(3)Return is not accepted when damage is caused by unauthorized maintaining, misusing, collision, negligence, abuse etc.
2. Return Confirmation
(1)Give us a call, email, text, or chat with one of our live chat representatives to request a return shipping label.
(2)When returning your package, please make sure the item is in good condition with all accessories inside. (except for items defective, damaged or missing upon received ).
3. Return defective or damaged item received
If the item you have received is defective or damaged, contact our customer service at the first time and provide us with the photos or a video of the defective or damaged item in 7 days. In this case, after our checking, we can give a full refund.
4. Return incorrect & non-compatible item received
If the item you have received differs completely from the one you ordered or you got a non-compatible item with your device (the original description of the item on our site is wrong) , please do not hesitate to contact our customer service and to provide us with the following proofs in 7 days:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
5. Return unsatisfactory products
If you are not satisfied with your purchase, you can return a product within 60 days.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
6. 30 Day Unconditional Refund Guarantee for Unopened & Unused Items
If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund.Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
(1)The price of the products on our website will fluctuate with the cost, and we will not refund any difference caused by this.
(2)Once we receive the returned package, your refund will be processed within 5-7 business days.